Masculine Prestige Return & Refund Policy

At Masculine Prestige, we are committed to providing high-quality supplements and ensuring customer satisfaction. If you experience any issues with your order, please review our return and refund policy below.

Refunds & Replacements

If you receive a misprinted, damaged, or defective item, you must submit a claim within 30 days of receiving the product. If your package was lost in transit, claims must be submitted within 30 days of the estimated delivery date.

• If an issue is found to be our fault, we will either replace the product at no cost or issue a full refund.

• To submit a claim, please contact our customer support team at info@masculineprestige.com and include:

  • A photo of the issue (if applicable)

  • A brief explanation of the problem

  • Your order number

• Once your claim is reviewed, we will notify you of the approval or rejection of a refund or replacement.

• If your claim is approved, we will process:

  • Replacements within 3 business days.

  • Refunds via the original payment method within a few business days.

Exemptions & Non-Refundable Situations

We do not issue refunds, replacements, or credits in the following cases:

1. Incorrect Shipping Address

   • If an incorrect or insufficient address is provided, the shipment will be returned. You will be responsible for reshipping costs.

2. Unclaimed Shipments

   • If a package is returned as unclaimed, you will be liable for the reshipment cost.

3. Buyer’s Remorse

   • We do not accept returns due to a change of mind. Refunds or exchanges are at our discretion and must be handled at your expense.

4. Customs Rejections

   • If an order is returned due to customs rejection, we will not issue a refund. Customers are responsible for understanding their country’s import regulations and any customs fees.

5. Order Cancellations

   • Once an order has been accepted and prepared for shipment, it cannot be canceled or refunded.

6. Product Discontinuation or Long Out-of-Stock Periods

   • We do not provide refunds for marketing or ad expenses in cases where a product is discontinued or out of stock for an extended period.

Late or Missing Refunds

• If you have not received your refund, first check your payment method or Supliful account (if applicable) for credits.

• If you have requested a direct refund, check with your bank or credit card provider as it may take some time for the refund to be processed.

• If you still have not received your refund, please contact us at info@masculineprestige.com.

This policy is governed and interpreted in accordance with the English language, regardless of any translations made for any purpose.